TECHNOLOGY FAQ's
Welcome to the Information Facts & FAQ page. This page is designed to help the average person diagnose simple computer problems. Check this page often as I will add information to it frequently. If you find useful information, send it to me and I'll post it here!
This information taken from Microsoft Help
A: To send a distribution list to another person, follow these steps: (I am assuming you are using MS Outlook 2003)
- Open a new message.
- Click the message body.
- Do one of the following:
- If Microsoft Word is your e-mail editor
- Drag the distribution list from Contacts into the message.
- If Microsoft Outlook is your e-mail editor
- On the Insert menu, click Item.
- In the Look in list, click the folder that contains the distribution list that you want to send.
Distribution lists are saved in the Contacts folder by default.
- In the Items list, click the distribution list that you want to send, and then click OK.
- Send the message.
Note: If you want to send a distribution list to someone, and the distribution list contains members from the Global Address List (Global Address List: The address book that contains all user, group, and distribution list e-mail addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder e-mail addresses.), be sure that the recipient of the distribution list also uses that same Global Address List.
A: Follow the following procedure to save/move your distribution list from your mail into your contacts.
- Open the message that contains the distribution list.
- Click the attached distribution list and drag it to the Contacts folder
A: Yes, you can access all the Active Directory drives from a Mac. Follow the directions below.
Connecting to AD file servers (N: drive, Q: drive, U: drive, W: drive) from a Mac.
Quick instructions:
- From the "Go" menu, choose "Connect to Server".
- In the window presented, enter one of the six items
- For the N: drive enter: smb://filesrv.facultystaff.eku.edu/ekudata
- For the Q: drive enter: smb://filesrv.facultystaff.eku.edu/eku_pub
- For the U: drive enter: smb://usrsrv.facultystaff.eku.edu/emailusername$
- For the P: drive enter: smb://filesrv.facultystaff.eku.edu/projects
- For the P: drive enter: smb://studentsrv.student.eku.edu/labs
- For the faculty W: drive enter: smb://web.facultystaff.eku.edu/emailusername
- For the student W: drive enter: smb://studentsrv.student.eku.edu/students/users/emailusername
Note, replace emailusername with your email username. Include the dollar sign ($) at the end of the U: drive connection.
A: Follow the following steps:
- Open MS Word
- Click on Tools
- Click on Options
- Click on the General tab
- Uncheck the box next to "Allow starting in Reading Layout"
- Click OK
A: U3 smart drives allow you to install program software on them in order to carry these programs with you so that you no longer have to worry about whether a computer has software you are using already installed on it, however, these programs must be U3 compatible. The SanDisk mini Cruzer has a partition on it that will install as a "virtual" CD rom drive and in some cases can cause some problems. I have found that many people have tried to uninstall this so that their smart drives simply act like smart drives, however, it is nearly impossible to do so. U3 developers have gotten so many complaints that they have put out an Uninstall program that will make your smart drive act normally. Click here or visit http://www.u3.com/uninstall to get the download. You can NOT reinstall U3 once it has been uninstalled, so be absolutely sure that you don't want it before you run this program!
A: Yes, you can access these drives from computers which have not yet been set up with active directory. It simply requires you have (1) the full path name to the drive you wish to access and (2) permissions to access the drive and
underlying folders. Follow the following steps (note: this information is for PC machines only):
- Click on the Start menu and click on run.
- When the run box appears, type in the correct path to the drive you wish to access.
- If you wish to get to the L: drive, type in:
\\studentsrv\Labs\
and proceed through the directory structure until you find the folder you wish to use (after logging in
(see below #3 through #6)).
- If you wish to get to the W: drive, type in:
\\filesrv\web\myweb\lastnamefirstinitial\
where lastnamefirstinitial refers to your last name and your first initial.
Example: \\filesrv\web\myweb\smithr\
- If you wish to get to the U: drive, type in:
\\usrsrv\lastnamefirstinitial$\
where lastnamefirstinitial refers to your last name and your first initial. Don't forget the dollar
sign at the end.
Example: \\usrsrv\smithr$\
- If you wish to get to the Q: drive, type in:
\\filesrv\eku_pub\
When prompted, type in your_domain\username and password.
Example: username: facultystaff\smithr
**Note: students DO NOT have access to this drive.
- If you are a web administrator and wish to log on to your departmental web site, type in:
\\filesrv\sites\name_of_website\
When prompted, type in your_domain\username and password.
Example: \\filesrv\sites\history.eku.edu\
*Note: Faculty and staff are in the facultystaff domain. Students are in the student domain
- Once you type in the path, it will take a few minutes to connect. BE PATIENT! You will then be asked to log into to the drive.
- When the login box appears, under username, type: facultystaff\lastnamefirstintial (you should now know what lastnamefirstintial means) and then under password, type your e-mail password. Click on Logon. (note: if you are already logged on to AD, you will not be asked to log on.)
- If you have the proper permissions to log on, a box should appear with the folders contained on the drive which you requested, if you don't, you will get an error message and you should call your college/building technology administrator.
- If you are logging in to the L: drive, you will then have to navigate through the folders until you find the folder you are looking for. If you are logging on to the W: or U: drives, you should be at the top level of these folders.
A: Your computer should always make at least one beep (providing you have your speakers turned on). These beeps are called POST codes and are ways in which the computer can tell the user/technician that the computer is either booting normally or is having problems. Most POST codes follow an old IBM BIOS standard. Next time listen to the beeps and perhaps you will have a better idea as to what is wrong with you computer when it refuses to boot. The following table lists just a few POST code beeps:
| Beep Code |
Description of Problem |
| No Beeps |
Short, No power, Bad CPU/ MB, Loose Peripherals |
| One Beep |
Everything is normal and Computer POSTed fine |
| Two Beeps |
POST/CMOS Error |
| One Long Beep, One Short Beep |
Motherboard Problem |
| One Long Beep, Two Short Beeps |
Video Problem |
| One Long Beep, Three Short Beeps |
Video Problem |
| Three Long Beeps |
Keyboard Error |
| Repeated Long Beeps |
Memory Error |
| Continuous Hi-Lo Beeps |
CPU Overheating |
|
 |
